+61 2 7120 4596Malta MGA/B2C/770/2005
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Reach Tornadoboomz Casino support the fast way

Live chat, e-mail and phone reach real people around the clock, every day, with a typical answer inside minutes.

Talk to support Verified payout data
Paid today
317,806 A$
2,699 Players spinning now
Malta Gaming Authority licensedOperating under MGA/B2C/770/2005 since 2005, with eCOGRA and GLI independent audits.
Payouts in minutes, not daysAverage 12-minute withdrawals, up to A$38,000 per transaction—A$121M paid monthly.
Bank-grade data protection256-bit AES encryption securing every deposit, withdrawal, and spin across 709,000+ players.
Contact Tornadoboomz Casino

Skip the queue and pick your channel

Three options are laid out side by side, so you pick the one that fits your question.

Start a chat now
Best for a stuck bonus or a game that will not load: chat opens inside the cashier and a person typically replies within three minutes, any hour of the day.
Start the chat
Answers you can keep
Best for statements, screenshots and anything you want in writing — send it to [email protected] and expect an answer within about four hours.
Write to us
Speak to a person in minutes
Best when talking it through beats typing: call +61 2 7120 4596, tracked in AEST, and someone usually picks up within five minutes, around the clock.
Call support
Six local details

Tornadoboomz Casino support with an Australian line

Six facts settle which number to ring, who supervises us and where to get help.

Reaching us

Australian phone+61 2 7120 4596
Support time zoneAEST
LanguagesEnglish, German, Finnish, Norwegian
Support e-mail[email protected]

Supervision

RegulatorMalta Gaming Authority, MGA/B2C/770/2005

Extra help

Gambling helpGambling Help Online, Lifeline Australia, BetStop National Self-Exclusion Register
Complaint path

Take your complaint higher, step by step

Complaints follow the same clear route as everything else we do, from chat to regulator.

Tornadoboomz Casino complaint line
Open live chat or write to [email protected] with what went wrong and any transaction reference. Put every detail in the first message so nobody repeats the question.
Before and after the reply
Expect a written answer within four hours on e-mail and minutes on chat. Ask for the reference number and keep it; support never needs your password at this stage.
Still no answer that fits
If the answer misses the mark, reply to the same thread and ask for the case to go to Tornadoboomz Casino's internal escalation team. A senior handler reviews the notes already on file.
Where does it go next?
Once the internal route is closed, escalate to the Malta Gaming Authority, our named regulator, with your reference number. The 7-hour verification figure applies to documents, not to complaint reviews.
Inbox map

Tornadoboomz Casino e-mail addresses by department

Lands in the right inbox first time, so your money question is not queued behind a bonus query.

Account

General support and gameplay[email protected]
Document verification (KYC)[email protected]

Money

Deposits and withdrawals[email protected]

Other

Complaints[email protected]
Personal data and privacy requests[email protected]
Business and partnerships[email protected]
Behind the brand

Company, licence and written address

Every line below is on the licence, so players can check us without leaving this page.

Company

Legal nameTornadoboomz Casino Ltd.
Company numberC-37651 (Malta)
AddressSpinola Road, St Julian's

Licence

RegulatorMalta Gaming Authority
Licence numberMGA/B2C/770/2005

Written contact

Support e-mail[email protected]
Right now, at any hour

Check how long a reply takes

After this table you will know which channel answers fastest at the hour you are playing.

Live chat

Chat opening hours24/7 support
Chat first reply3 minutes
Time zone used hereAEST

E-mail

E-mail address[email protected]
E-mail reply time4 hours

Phone

Australian phone+61 2 7120 4596
Phone waiting time5 minutes
You need this now

You asked, we answered

Five settled answers so your next message reaches the right desk first time.

trustWhy would Tornadoboomz close my account?+
Closure happens through support, and a written request from your registered email is enough. Balances are returned to your chosen payment method once verification clears, which typically takes seven hours. Duplicate accounts are closed too, because each player may hold one only.
trustWhat happens when support cannot solve it?+
Escalate in writing to the complaints mailbox and set out what went wrong plus the reply you already received. A supervisor reviews the file from there. If the outcome still misses the mark, the Malta Gaming Authority takes the case as the named regulator.
trustWhat happens if I need help on a Sunday night?+
Nothing closes overnight, because this desk runs around the clock in AEST. Chat replies land in about three minutes, phone calls in roughly five, and email within four hours. Public holidays make no difference to any of those times.
trustWhy does chat need my details again?+
Three details identify you without a password ever being requested: your full name, date of birth and registered email address. A payment method screenshot helps too. Nobody here asks you to type a password into a chat window.
trustWhat happens if I want my data deleted?+
Privacy requests go to the privacy mailbox, which handles both copies and erasure. Expect a reply setting out what is held and what retention rules cover. Records tied to licensing duties may stay on file after closure.

When play stops being fun, step away

Gambling trouble deserves help from people with no stake in your play. Gambling Help Online, Lifeline Australia and BetStop National Self-Exclusion Register each work independently of this operator and charge nothing, whatever you decide about your account.

Gambling Help Online. Counselling, forums and self-help tools for anyone affected by gambling, available around the clock.

Lifeline Australia. Crisis supporters who listen on the phone whenever distress hits, day or night.

BetStop National Self-Exclusion Register. A national register that blocks you from gambling services across Australia once you sign up.

Learn More

The details that cut the wait

Gathering these before you write or call saves a round trip of questions.

  • Account e-mail address
  • Photo ID for verification
  • Proof of address document
  • Payment method screenshot
  • Transaction reference or time

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